General FAQs

Q. Can I cancel my order after I've made a purchase? 

Yes. We offer immediate order cancellation between 24 and 48 hours of your order being placed.

Your order will be cancelled and refunded upon your request as long as your order has not been shipped out yet. If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

Q. How do I return or exchange an item?

Our return policy is effective for 14 days from the time your order is delivered. Please refer to our returns & refunds policy for more information on how to initiate the returns process.

Q. What types of payment methods do you accept?

We accept Visa, Mastercard & American Express.

Q. What are your shipping options?

Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.

Q. What if the item I ordered arrives broken or damaged? 

If there are any defects of the product, you can request a full refund. Please contact us at

Q. Where do you ship from?

Primarily, we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. 

Q. I am missing items from my order

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.

We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at and we’ll get you sorted.